FAQs

Q: Do you offer trials or temperament visits?

A: All new clients MUST book a Day Care appointment prior to any overnight stay as a trial. During the Day Care stay, your dog's temperament will be assessed to determine how they will react to an open kennel environment, other dogs, etc.


Q: Do you accept last minute booking requests?

A: We DO NOT accept last minute booking requests from new clients. Booking requests from repeat clients that are submitted less than 48 hours of the appointment may or may not be booked depending upon availability. Requests submitted outside of business hours (7:00 AM - 7:00 PM) may not be processed until the next business day.


Q: Where will my dog be staying?

A: At this time, Champ STRONG Kennels is a HOME BASED business with a capacity of 9 kennels for overnight boarding & additional space for day care appointments. We are located in Columbia, SC about 10 minutes from Downtown. For security reasons the address is not disclosed until booking requests are complete. We have ample space both indoors & outdoors, with a large fenced in backyard.


Q: What time can I dropoff & pickup my dog?

A: The time you select for dropoff/pickup MUST be adhered to. Select a specific dropoff/pickup time between the hours of 7:00 AM - 11:00 AM or 3:00 PM - 7:00 PM. You will be charged for a half day if you change your dropoff/pickup time without providing at least 30 minutes notice & receiving a confirmation of the change from us. The fee will also apply if we must contact you to determine the time change for your dropoff or pickup.


Q: What is the process for dropping off & picking up my dog?

A: When you arrive, BEFORE exiting your vehicle, use the app to check-in or send a message to let us know you have arrived. ONLY curbside dropoff/pickup is available. Wearing a mask during dropoff/pickup is encouraged.


Q: What do I need to bring?

A: You MUST bring food, treats or anything else your dog will need. Toys, bowls, beds & crates are all provided for you. Food service is available at an additional cost per day if you opt not to bring your own food. Per the City of Columbia Code of Ordinances, all dogs MUST be on a leash upon arrival & departure. Failure to do so may result in a $200 fine.


Q: Will you be with my dog for 24 hours of the day?

A: Since Champ STRONG Kennels is a home based business, we are on site with your dog all day (aside from running any errands).


Q: Will my dog be in a crate & if so, for how long?

A: For safety reasons, crates are used for sleeping, eating & briefly during dropoffs, pickups or when we need to step away from the kennel. Aside from that, your dog is free to roam & play all day in the space as well as outside in the backyard for potty breaks taken every 2-3 hours.


Q: Will my dog be the only dog in your care during their stay?

A: Depending on the number of booking requests received, your dog may be with other dogs. Our capacity is currently (12) dogs per day depending on breed, weight & temperament.


Q: Do you accept dogs that are not neutered or spayed?

A: Yes; we do accept dogs that are not neutered or spayed. All owners MUST complete their owner & pet profiles in the app which should include this information along with details on feeding, immunizations, veterinarian, current mailing address, emergency contact etc. Emergency contacts MUST be someone who can pickup your dog in the event of an emergency while you are away, NOT your spouse. Spouse’s info should be listed under “Family Member”.


Q: Does my dog need to be up-to-date on vaccinations?

A: Yes; vaccinations MUST be up-to-date as they are the safest way to prevent diseases from spreading. Places where dogs are in close proximity to one another, such as boarding facilities, are at a higher risk for outbreaks. Your dog should be up-to-date on vaccinations such as DAPP (aka DHPP), Rabies, Bordetella, Canine Influenza & Leptospirosis. Please contact your veterinarian to ensure that they are.


Q: Is there an age requirement for my puppy? Can they be boarded if they have not received their rabies vaccination?

A: We DO NOT have an age requirement. Your puppy is welcome to board as long as they are current on their puppy vaccinations. The first vaccinations are given at 6–8 weeks, followed by monthly vaccinations for the next 3 months. The Bordetella vaccination for canine cough can be given as early as 9 weeks. The rabies vaccination is usually given at 4 months.


Q: What is the difference between Day Care & Boarding?

A: Day care is a short term option if you need pet care for 12 hours or less. Boarding is a long term option if you need pet care for the day & overnight.


Q: What is the difference between being billed for a half day versus a full day?

A: For overnight boarding, you will be billed for each night your dog is booked i.e. if you dropoff on Monday at 7:00AM & pickup on Wednesday at 7:00AM, you will be billed for (2) days. If you pickup later in the evening window i.e. you dropoff on Monday at 7:00AM & pickup on Wednesday at 4:00PM, there will be an extended care rate (2-12 hours) resulting in you being billed for a half day.


Q: How will I know that my dog is okay & adjusting well?

A: You will receive courtesy photo updates. Please refrain from repeated requests for updates. If your dog is having any issues or causing any concern, you will be contacted immediately. No news is good news. You are also welcome to check social media for additional updates here.


Q: I selected Food Service; what kind of food do you provide?

A: Sudden changes in diet can result in digestive issues & discomfort; because of this, we encourage you to bring your dog's regular food. However, if selecting food service & your dog is not sensitive to eating other foods, food provided will be Pure Balance (Chicken & Brown Rice).


Q: How do I pay for the services I am booking?

A: Requests are first come first serve. Your request may be cancelled based upon changes in our availability. If you receive an invoice, payment is due upon receipt of the invoice to confirm your request. If payment is not received by close of business at 7:00 PM the day before your stay, your request will be cancelled. We accept electronic payments via Visa, Mastercard, Discover, American Express, Apple Pay & other major card services. CashApp, PayPal & Zelle are also accepted.


Q: Can I make changes to my booking if it has already been booked & confirmed?

A: Yes; if there are any updates you need to make to the service(s) you booked, please contact us as soon as possible.


Q: Can I cancel a booking?

A: Yes; a full refund will be issued if a Boarding request is cancelled 48 hours prior to the stay. If a Boarding request is cancelled less than 48 hours prior to the stay, a 50% refund will be issued for the first 3 days & a 100% refund will be issued for any remaining days. If you must pickup your pet early before their stay ends, you will not be issued a refund for any remaining days. If a Day Care request is cancelled more than 48 hours prior to the stay, a 100% refund will be issued. If a Day Care request is cancelled less than 48 hours prior to the stay, a 50% refund will be issued. If at any point we need to cancel your appointment due to a fault of ours, you will be contacted as soon as possible & you will receive a full refund unless you opt to reschedule your. A no call, no show will result in a cancellation.


Q: What happens if my dog becomes injured or ill?

A: As with any pet care facility, illnesses can get passed from one pet to another. In the rare event that your dog shows symptoms of illness, we will seek immediate intervention &/or treatment. However, under no circumstances will we assume responsibility for expenses related to your dog after leaving the kennel. All reasonable precautions will be taken against injury, escape, or death of your dog.


Q: My dog has vomited &/or had diarrhea after boarding; why?

A: Some vomiting &/or diarrhea in the first 48 hours after returning home is normal & often due to your dog's excitement about returning to an environment & to owners they have grown familiar with. However, if symptoms last more than 48 hours after returning home, your dog should be taken to their veterinarian for a checkup.


Q: Why is my dog tired after returning home?

A: Your dog may return home & spend a lot of time sleeping due to the fact that the boarding environment may be more busy than they are used to. Your dog is being entertained with walks, games, they may be playing with other dogs indoors & outdoors to keep them active while you are apart. They may often need more sleep when they return home after all of the fun they have had.


Q: Why is my dog eating &/or drinking more after returning home?

A: We make sure that your dog will eat & drink according to the schedule you provide. However, it is common for some dogs to eat & drink a little less while they are boarding in a new environment away from their home. This is why we try to give one-on-one attention during feeding times to ensure they are eating & drinking as they should be.


Q: Are you insured?

A: Yes; we are a member of & insured through Pet Sitters Associates, LLC.


Champ STRONG, LLC does not discriminate in providing services to clients on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.


If you have a question that has not been answered, feel free to contact us at champstrongllc@gmail.com.