FAQs

Q: Where will my pet be staying?

A: At this time, Champ STRONG Kennels is a home based business with a capacity of 9 kennels for overnight boarding & additional space for day care appointments. We are located in Columbia, SC about 10 minutes from Downtown. For security reasons the address is not disclosed until booking requests are complete. We have ample space both indoors & outdoors, with a large fenced in backyard.


Q: Will you be with my pet for 24 hours of the day?

A: Since Champ STRONG Kennels is a home based business, we are on site with your pet all day (aside from running any errands).


Q: Will my pet be in a crate & if so, for how long?

A: For safety reasons, crates are used for sleeping, eating & briefly during dropoffs, pickups or when we need to step away from the kennel. Aside from that, your pet is free to roam & play all day in the space as well as outside in the backyard for potty breaks taken every 2-3 hours.


Q: Will my pet be the only pet in your care during their stay?

A: Depending on the number of booking requests received, your pet may be with other pets. Maximum occupancy is currently (9) pets per day depending on pet breed, weight & temperament.


Q: Do you accept pets that are not neutered or spayed?

A: Yes; we do accept pets that are not neutered or spayed. All owners are asked to complete a Booking Information Form for their pet. We ask that you disclose all required details when completing the form.


Q: Do you accept last minute booking requests?

A: Requests submitted less than 24 hours of the appointment may not be booked. Requests submitted outside of business hours (7:00 AM - 7:00 PM) will not be processed until the next business day. For requests submitted less than 24 hours in advance, payment must be received prior to the close of business at 7:00 PM in order for processing & confirmation.


Q: What time can I dropoff & pickup my pet?

A: Dropoff & pickup times are between the hours of 7:00 AM - 10:00 AM & 4:00 PM - 7:00 PM, Wednesday - Monday. When you book your service, you will be asked to provide a dropoff & pickup time within either window that works for you. Due to the dropoff process, last minute changes to dropoff times may not be accepted. The pickup process allows more flexibility so last minute changes to pickup times may be accepted. Last minute changes to pickup or dropoff times that are outside of these windows will result in you being charged for an additional day.


Q: What is the process for dropping off & picking up my pet?

A: Due to the COVID-19 Pandemic, you are encouraged to wear a mask when you arrive & call or send a message stating your arrival so that we will come out to you.


Q: What is the difference between day care & overnight boarding?

A: Day care is a short term option if you need pet care for 12 hours or less. Overnight boarding is a long term option if you need pet care for more than 12 hours.


Q: What is the difference between weekday, weekend & holiday bookings?

A: Weekday bookings are during the week, Monday - Thursday. Weekend bookings are during the weekend, Friday - Sunday. If a booking request falls within (2) days of a holiday, it will be considered as a holiday booking. Weekends and holidays are considered premium dates; thus booking rates are different. Please check our pricing list for more info.


Q: What is the difference between being billed for a half day versus a full day?

A: Business hours are from 7:00 AM - 7:00 PM, Wednesday - Monday. If your dog is booked for a stay during those business hours, it will count as a full day. If your dog is dropped off later in the evening window between 4:00 PM - 7:00 PM or picked up earlier in the morning window between 7:00 AM - 10:00 AM, the charge will be a half day.


Q: How will I know that my pet is okay & adjusting well?

A: We try to send at least one photo & one video update per day during your pet's stay. Photo & video updates are a courtesy. If your pet is having any issues or causing any concern, you will be contacted as soon as possible. Please refrain from repeated messages for additional updates.


Q: What do I need to bring?

A: You will need to bring food, treats or anything else your pet will need. Toys, bowls, beds & crates are all provided for you. Food service is available at an additional cost per day if you opt not to bring food. Per the City of Columbia Code of Ordinances, all dogs must be on a leash upon arrival & departure. Failure to do so may result in a $200 fine.


Q: What kind of food do you provide?

A: Sudden changes in diet can result in digestive issues & discomfort; because of this, we encourage you to bring your pet's regular food. However, if selecting food service & your dog is not sensitive to eating other foods, food provided will be Blue Buffalo Life Protection Formula (Chicken & Brown Rice Recipe).


Q: How do I pay for the services I am booking?

A: An invoice will be provided to you with payment details & payment is due upon receipt. If payment is not received 48 hours prior to your service beginning, your booking request may be declined based upon changes in my availability. I accept electronic payments via Visa, Mastercard, Discover, American Express, Apple Pay & other major card services as well as Bank transfers. CashApp & PayPal are also accepted by request.


Q: Can I make changes to my booking if it has already been booked & confirmed?

A: Yes; if there are any updates you need to make to the service(s) you booked, please contact us as soon as possible.


Q: Can I cancel a booking?

A: Yes; a full refund is available if cancelled 48 hours before your service begins. If cancelled less than 48 hours prior, a 50% refund is available for the first 3 days of the service & 100% refund for any remaining days. If payment for a service is not received 48 hours prior to service beginning, your booking request may be declined based upon changes in my availability. If at any point we need to cancel your services, you will be contacted as soon as possible & you will receive a refund.


Q: What happens if my pet becomes injured or ill?

A: We are dedicated to taking good care of your pet; however, in the event of an emergency we will contact you &/or your emergency contact & your pet will be taken to their vet on file or the nearest animal hospital/24-hour vet.


Q: My pet has vomited &/or had diarrhea after boarding; why?

A: Some vomiting &/or diarrhea in the first 48 hours after returning home is normal & often due to your pet's excitement about returning to an environment & owners they have grown familiar with. However, if symptoms last more than 48 hours after returning home, your pet should be taken to their veterinarian for a checkup.


Q: Why is my pet tired after boarding?

A: Your pet may return home & spend a lot of time sleeping due to the fact that the boarding environment may be more busy than they are used to. Your pet is being entertained with walks, games, they may be playing with other dogs indoors & outdoors to keep them active while you are apart. They may often need more sleep when they return home after all of the fun they have had.


Q: Why is my pet eating &/or drinking more after returning home?

A: We make sure that your pet will eat & drink according to the schedule you provide. However, it is common for some pets to eat & drink a little less while they are boarding in a new environment away from their home. This is why we try to give one-on-one attention during feeding times to ensure they are eating & drinking as they should be.


Q: Are you insured?

A: Yes; we are a member of & insured through Pet Sitters Associates, LLC.


Champ STRONG, LLC does not discriminate in providing services to clients on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.


If you have a question that has not been answered, feel free to contact us at champstrongllc@gmail.com.