FAQs

Q: Do you accept last minute booking requests?

A: Requests submitted less than 48 hours of the appointment may not be booked. Requests submitted outside of business hours (7:00 AM - 7:00 PM) may not be processed until the next business day. For requests submitted less than 24 hours of the appointment, payment must be received prior to the close of business at 7:00 PM in order for processing & confirmation.


Q: I submitted a request but have not received a response; will my request be booked?

A: There is no guarantee that all requests submitted will be booked. If you do not receive an invoice confirmation within 48 hours, your request could not be accommodated.


Q: Do you offer trials or temperament visits?

A: Prior to booking you have the option to request a meet & greet (usally held off site prior to booking). However, if you want to know specifically how your dog will react to an open kennel environment, other dogs, etc., it is suggested to book a Day Care appointment as a trial.


Q: Where will my dog be staying?

A: At this time, Champ STRONG Kennels is a home based business with a capacity of 9 kennels for overnight boarding & additional space for day care appointments. We are located in Columbia, SC about 10 minutes from Downtown. For security reasons the address is not disclosed until booking requests are complete. We have ample space both indoors & outdoors, with a large fenced in backyard.


Q: What time can I dropoff & pickup my dog?

A: Dropoff & pickup times are between the hours of 7:00 AM - 10:00 AM & 4:00 PM - 7:00 PM, Wednesday - Monday. When you book your service, you will be asked to provide a dropoff & pickup time within either window that works for you. Due to the dropoff process, last minute changes to dropoff times may not be accepted. The pickup process allows more flexibility so last minute changes to pickup times may be accepted. Last minute changes to pickup or dropoff times that are outside of these windows will result in you being charged for an additional day.


Q: What is the process for dropping off & picking up my dog?

A: Due to the COVID-19 Pandemic, you are encouraged to wear a mask when you arrive & call or send a message stating your arrival so that we will come out to you.


Q: Will you be with my dog for 24 hours of the day?

A: Since Champ STRONG Kennels is a home based business, we are on site with your dog all day (aside from running any errands).


Q: Will my dog be in a crate & if so, for how long?

A: For safety reasons, crates are used for sleeping, eating & briefly during dropoffs, pickups or when we need to step away from the kennel. Aside from that, your dog is free to roam & play all day in the space as well as outside in the backyard for potty breaks taken every 2-3 hours.


Q: Will my dog be the only dog in your care during their stay?

A: Depending on the number of booking requests received, your dog may be with other dogs. Maximum occupancy is currently (9) dogs per day depending on breed, weight & temperament.


Q: Do you accept dogs that are not neutered or spayed?

A: Yes; we do accept pets that are not neutered or spayed. All owners are asked to complete a Booking Information Form for their pet. We ask that you disclose all required details when completing the form.


Q: Does my dog need to be up-to-date on vaccinations?

A: Yes; vaccinations are the safest way to prevent diseases from spreading. Places where dogs are in close proximity to one another, such as boarding facilities, are at a higher risk for outbreaks. Your dog should be up-to-date on vaccinations such as DAPP (aka DHPP), Rabies, Bordetella, Canine Influenza & Leptospirosis. Please contact your veterinarian to ensure that they are.


Q: My puppy has not received their rabies vaccination yet; will you board them?

A: Yes; your puppy is welcome to board as long as they are current on their puppy vaccinations. (The first vaccinations are given at 6–8 weeks, followed by monthly vaccinations for the next 3 months. The Bordatella vaccination for canine cough can be given as early as 9 weeks. The rabies vaccination is usually given at 4 months.)


Q: What is the difference between Day Care & Boarding?

A: Day care is a short term option if you need pet care for 12 hours or less. Boarding is a long term option if you need pet care for the day & overnight.


Q: What is the difference between weekday, weekend & holiday bookings?

A: Weekday bookings are during the week, Monday - Thursday. Weekend bookings are during the weekend, Friday - Sunday. If a booking request falls within (2) days of a holiday, it will be considered as a holiday booking. Weekends and holidays are considered premium dates; thus booking rates are different. Please check our pricing list for more info.


Q: What is the difference between being billed for a half day versus a full day?

A: Business hours are from 7:00 AM - 7:00 PM, Wednesday - Monday. If your dog is booked for a stay during those business hours, it will count as a full day. If your dog is dropped off later in the evening window between 4:00 PM - 7:00 PM or picked up earlier in the morning window between 7:00 AM - 10:00 AM, the charge will be a half day.


Q: How will I know that my dog is okay & adjusting well?

A: When booking your services, the option to request updates is available as an add on service for an additional cost. If you opt not to receive updates & your dog is having any issues or causing any concern, you will be contacted as soon as possible. You are always welcome to check social media for updates here.


Q: What do I need to bring?

A: You will need to bring food, treats or anything else your dog will need. Toys, bowls, beds & crates are all provided for you. Food service is available at an additional cost per day if you opt not to bring food. Per the City of Columbia Code of Ordinances, all dogs must be on a leash upon arrival & departure. Failure to do so may result in a $200 fine.


Q: What kind of food do you provide?

A: Sudden changes in diet can result in digestive issues & discomfort; because of this, we encourage you to bring your dog's regular food. However, if selecting food service & your dog is not sensitive to eating other foods, food provided will be Pure Balance (Chicken & Brown Rice).


Q: How do I pay for the services I am booking?

A: An invoice will be provided to you with payment details & payment is due upon receipt. If payment is not received 48 hours prior to your service beginning, your booking request may be declined based upon changes in my availability. I accept electronic payments via Visa, Mastercard, Discover, American Express, Apple Pay & other major card services as well as Bank transfers. CashApp & PayPal are also accepted by request.


Q: Can I make changes to my booking if it has already been booked & confirmed?

A: Yes; if there are any updates you need to make to the service(s) you booked, please contact us as soon as possible.


Q: Can I cancel a booking?

A: Yes; a full refund is available if cancelled 48 hours before your service begins. If cancelled less than 48 hours prior, a 50% refund is available for the first 3 days of the service & 100% refund for any remaining days. If payment for a service is not received 48 hours prior to service beginning, your booking request may be declined based upon changes in my availability. If at any point we need to cancel your services, you will be contacted as soon as possible & you will receive a refund.


Q: What happens if my dog becomes injured or ill?

A: We are dedicated to taking good care of your dog; however, in the event of an emergency we will contact you &/or your emergency contact & your dog will be taken to their vet on file or the nearest animal hospital/24-hour vet.


Q: My dog has vomited &/or had diarrhea after boarding; why?

A: Some vomiting &/or diarrhea in the first 48 hours after returning home is normal & often due to your dog's excitement about returning to an environment & to owners they have grown familiar with. However, if symptoms last more than 48 hours after returning home, your dog should be taken to their veterinarian for a checkup.


Q: Why is my dog tired after returning home?

A: Your dog may return home & spend a lot of time sleeping due to the fact that the boarding environment may be more busy than they are used to. Your dog is being entertained with walks, games, they may be playing with other dogs indoors & outdoors to keep them active while you are apart. They may often need more sleep when they return home after all of the fun they have had.


Q: Why is my dog eating &/or drinking more after returning home?

A: We make sure that your dog will eat & drink according to the schedule you provide. However, it is common for some dogs to eat & drink a little less while they are boarding in a new environment away from their home. This is why we try to give one-on-one attention during feeding times to ensure they are eating & drinking as they should be.


Q: Are you insured?

A: Yes; we are a member of & insured through Pet Sitters Associates, LLC.


Champ STRONG, LLC does not discriminate in providing services to clients on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.


If you have a question that has not been answered, feel free to contact us at champstrongllc@gmail.com.